Work-life balance and flexible work options are high on the list of priorities for job seekers.
For many healthcare professionals, flexibility at work is of more value than a higher remuneration package.

But why do many practices struggle to incorporate flexible work into their existing culture?
There are many ways to incorporate it into your business and you may only need to introduce one option to significantly improve work-life balance options for your staff.
What is flexible work?
When considering what flexible work might look like for your practice, it is important to consider the size of your business and the expectations of your customers.
A mistake many businesses make is implementing a flexible work policy that does not add value to existing staff or negatively impacts customers.

Before creating your policy, chat to your staff.
- Find out what flexible work options they would like to consider
- Explore any impact these changes might have on customer service and patient outcomes
- Your staff might have some fantastic suggestions on how to make work life balance a reality in your practice
Just give it a go!
Once you have some ideas, give it a go. You don’t need to try everything at once. Nor do you need to commit entirely to your new options, you can simply run it as a trial to begin with.
Assess the impact on staff and customers. Encourage discussion about the benefits and challenges and work to overcome these challenges together until you find the best solution.

It is important to continue to collaborate with your team to ensure that the options you have available continue to add genuine work life balance to your colleagues.
- Next time you could recruit two part-time employees rather than one full-time employee
- Could you adjust the hours and days of work to offer more flexibility
- Have you considered a nine-day fortnight or a rostered schedule such as two weeks on and one week off
- Sometimes time in lieu for overtime, or the ability to take unpaid leave, is all it takes to make a big impact on work life balance
Ultimately a strong flexible work offering that provides genuine work life balance for your staff needs to become part of your recruitment and retention strategy – because a happy medical workforce means better health for us all.
The recruitment of staff is often done in haste, in response to an unexpected resignation.
Every employer is competing for talent and the way you differentiate yourself during the recruitment process can significantly impact your recruitment outcomes now and in the future.
1. Get team buy-in

Before you start recruiting, check in with key team members. This is a great opportunity to ensure that key colleagues are supportive of the new recruit and to refine the process before you start. Give your team the chance to:
- Have input on the role or the profile of the successful applicant
- Think of anyone they could refer
- Contribute any ideas to enhance the recruitment and on-boarding process
2. Put your best foot forward
The recruitment process is the first insight future employees will have into your organisation. Applicants are making assumptions as soon as they apply to your advertisement. You will be judged on:
- How well your ad reads
- How quickly you respond to applications
- Tone of your voice
- Length of your recruitment process
- Feedback you provide
- Transparency with the employment contract
- Clarity around expectations of the role
- Communication throughout the process
- How you make them feel

Even unsuccessful applicants are an excellent opportunity to show how well you treat people. These applicants can become a great referral source, and might be the perfect applicant down the track.
3. Signed. Sealed. Silent.
A common mistake many employers make is not keeping in regular contact with new recruits in the lead up to their start date.
The time between offering a new employee a role and their actual start date is the most critical in the recruitment process.
Great employees will rarely be let go without a fight. If you have found a ‘gem’, expect a counter offer from their existing employer.
The period before they commence work is a great opportunity to start building rapport.
- Introduce them to the team
- Understand their expectations if you are offering accommodation or car hire
- If they are relocating, check in regularly to see how this is progressing
4. Reinforce their choice

The first week is a great chance to show your new employee they made
the right choice.
- Have a welcome morning tea
- Offer a comprehensive orientation and on-boarding process
- Reconfirm your expectations for the role
- Check in regularly to see how they are
- If you offered accommodation, car hire or any extra perks, ensure expectations have been met
- If they have relocated, consider how you could help them and their family to settle into the community a little quicker.
Many new recruits leave a position they love within the first year because their family have been unable to settle into their new location.
Every element of the recruitment process is a chance to build rapport, reinforce your team culture and values, and maximise the likelihood that this new recruit will go the distance.
There is a big difference between simply ‘getting a job’ and securing your dream role.

Don’t just get a job, secure your dream role.
1. Keep your CV simple
Ensure your most relevant experience and qualifications are at the beginning. Don’t overload your CV with too much detail, employers simply don’t have the time to read it. Keep it short, specific and relevant to the role you are applying for. Use bullet points to highlight your most relevant experience so it’s easy to refer to.

2. Be job ready
If you were offered your dream role today, would you be able to accept it? Too often we see people miss out on great opportunities because they’ve forgotten to keep a few things updated.
- Competencies – Check the competencies required for your desired role are updated. Take the time to expand your clinical competencies as often as you can and list these on your CV.
- References – All employers require at least two recent references from direct supervisors. Check your supervisors are happy to provide references and are readily available.
- Credentialing Documents – Employers typically require the same documentation for you to work at a location, so keep these on file, updated and easy to access.
- Immunisations – Keep your vaccination and serology history up to date, including your boosters.
3. Know what you want

If you don’t know what you want, it’s very hard to find your dream role.
Before you start the job hunt, identify where you want to work and the type of work that interests you the most.
Your needs will change over time. You might prefer the flexibility and higher pay rates of an agency nurse role now; but in time the security of a permanent or longer-term contract role might be more appealing.
There is nothing more stressful than a position you can’t seem to fill. Sometimes making a few changes can dramatically increase the pool of applicants.
1. It’s the wrong package

One of the most common reasons vacancies remain is because the package doesn’t match the job.
Many health professionals are looking for work life balance, which may include: flexible work arrangements; part time work; the ability to purchase extra annual leave or take unpaid leave; and compensation for overtime.
If you can’t offer that flexibility, there are lots of other ways to make the package more attractive:
- Initial accommodation
- Long term / subsidised accommodation
- Relocation allowance
- Rental car
- Study leave
- Professional Development allowance
- Bonus or incentive schemes
- A day off on your birthday

2. Selection criteria is too limiting
In some markets, the ideal candidate just simply isn’t available. But this doesn’t mean that the perfect applicant isn’t out there, they just might not be what you were originally looking for. While criteria are important, sometimes being too specific can limit your applicant pool and you may be scaring off great candidates.
- Could you be more flexible with your selection criteria
- Do they really need that much previous experience
- Do you have the resources to support a less experienced applicant or even a graduate
- Could you change any part of the job description
- Could you up skill an existing staff member and recruit a more junior applicant
3. Recruitment process is too slow
Great candidates are snapped up quickly and they often have multiple opportunities to consider. If your recruitment process is time consuming and sluggish, you will lose applicants.

- It is crucial that you build momentum and enthusiasm with new applicants as soon as they apply.
- Phone them and thank them for their application. Inform them of your recruitment process and the relevant time frames (then be sure to stick to those time frames).
- Many candidates see a clunky, time consuming recruitment process as a sign of sluggish internal processes.
If a vacant position is starting to negatively impact you, your team or your community, it might be time to consider where you can make a few changes. Otherwise you might find you are spending more time dusting the empty chairs around you, than watching your team grow.