Job Title: Residential Services Manager / Facility Manager

Location: Melbourne, VIC

Position: Permanent, Full Time

Organization: A leading aged care provider

About the Role: We are seeking a dynamic and experienced Residential Services Manager to lead the operation of a modern, apartment-style aged care home that accommodates 103 residents. This role is pivotal in ensuring the delivery of high-quality, compassionate care and maintaining the facility’s standards. This position offers a unique opportunity to make a significant impact on the lives of older Victorians.

Key Responsibilities:

• Leadership: Manage and inspire a diverse team of staff and volunteers to provide exemplary care and service.
• Issue Resolution: Address and resolve HR issues, client complaints, and serious incidents promptly.
• Quality & Risk Management: Oversee the implementation and effective use of quality and risk management systems.
• Compliance: Ensure adherence to incident management, reporting obligations, and legislative changes.
• Financial Management: Maintain financial performance, including occupancy levels and budget outcomes.
• Relationship Building: Develop and maintain positive relationships with residents, families, staff, and volunteers.

Ideal Candidate:

• Leadership Skills: Proven ability to lead, develop, and manage a team effectively.
• Aged Care Experience: Familiarity with Aged Care legislative frameworks, Compulsory Reporting, and Aged Care Quality Standards.
• Financial Acumen: Knowledge of ANACC, its business impacts, and Occupational Health and Safety regulations.
• Passion for Care: Commitment to high-quality service and continuous improvement.
• Desirable: Background as a Registered Nurse (RN) is a plus but not essential.

Why Join Us?

• Competitive Pay: $74 per hour.
• Job Security: Permanent, full-time position with a Monthly Accrued Day Off (ADO).
• Salary Packaging: Not-for-profit salary packaging up to $18,300 per year.
• Training Opportunities: Paid training hours to enhance your skills.
• Career Growth: Opportunities for internal career progression.
• Values: Be part of an organization that values Respect, Responsibility, Community, and Spirit.

How to Apply: If you are a passionate leader ready to make a difference, we want to hear from you! Please send your CV to laura.syms@cmr.com.au.