Healing From the Heart: What Rachel McLeod Knows About Nursing That No Textbook Can Teach
Rachel McLeod is a registered nurse with almost 20 years of experience, a Yugatapol woman from the Yagra Nation and one of the most sought-after locum nurses in the cmr community. Her clients don’t just want her to stay longer. They say things like: “Rachel is everything.”
In this episode of It Takes Heart, Nurse Rachel shares what that means and why healing goes far deeper than clinical care.
Everybody Has a Story
Rachel’s approach to nursing starts before she asks a single clinical question. She sits down, she listens and she lets the conversation find its own way.
“You can get a lot in five minutes of just sitting with somebody rather than sitting there for half an hour asking specific questions.”
It sounds simple. In practice, it requires a kind of patience that not every system rewards. But Rachel has seen what happens when nurses take that time. Patients open up, context emerges and the full picture comes into view and with it, a better path to care.
This philosophy runs through everything she does, whether she is working in emergency, acute, or aged care at a multi-purpose service (MPS) site in rural Australia.
Growing Up on Country
Rachel was born in Ipswich and raised on a cattle station called The Hollow, near Beaudesert in South East Queensland. There was no running water, no modern comforts, just family, country and a way of living that most Australians have never experienced.
“I absolutely loved growing up on country. I wouldn’t have traded that for anything.”
These early years shaped how Rachel sees the world and how she sees her patients.
A Dream That Set a Calling
Rachel came to nursing through faith and a literal dream. Her youngest son had just started kindy. Her husband worked away on a uranium mine. She knew she needed to do something, but it had to mean something.
“I said, Lord, if I’ve got to work, I need to do a job that’s gotta be like you. I want to heal people.”
She dreamed of placing her hands on a man who had fallen and seeing light come from her palms. She knew this was a sign so when she woke up, she enrolled into nursing school. She studied externally through the University of South Australia’s Whyalla campus while her children were at school, completing her degree while managing three kids and a husband who worked a week on, week off rotation.
Rachel graduated in November 2005. Four days before she was due to start her first contract as a registered nurse, her husband died on the mine site.
Grief and How It Changed Her Nursing
Rachel has never spoken about her early nursing years without acknowledging what she carried into them. Loss reshaped her relationship with patience and with patients.
“When your mind takes a hit, it doesn’t fully recover. So that gave me the patience to sit with them in that moment where they weren’t functioning well, and to meet them there.”
She learned that people who walk into an emergency department are rarely their best selves. They are scared, distracted or somewhere deep inside their own story. Rather than pulling them out of it, Rachel meets them where they are. That approach, she believes, is what her clients feel and what makes them want her to stay.

Working in MPS Sites: Not What People Expect
Rachel specialises in multi-purpose service sites, the smallest tier of Australia’s rural hospital network. These facilities combine emergency, acute and aged care under one roof and they require nurses who can move confidently across all of them.
MPS nurses often have no doctor on site overnight. They manage triage one and two emergencies, car accidents, mental health crises and obstetric emergencies. Sometimes alone, until retrieval teams arrive from the city. Rachel loves it. She loves that her 20 years of skills stay sharp and she loves mentoring students who walk in expecting a quiet country posting and leave having managed real emergencies.
Watch Season 3, Episode 42 of It Takes Heart with Nurse Rachel now!
More about Rachel’s organisation shoutout, Nourish Street Inc.
Beau Haywood, his partner Jenny Ignacio, and Beau’s sons Kane, Zion, and Isaac were the founding force behind Nourish Street Inc. a grassroots response to the ongoing failure of government systems to support people sleeping rough.
What began as a self-funded, family-led effort has since grown into a registered charity with a growing team of dedicated volunteers. Together, they provide hot meals, groceries, tents, and essential supplies to over 100 people, five days a week across Moreton Bay, and Pine Rivers.
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